Terms and Conditions

We are MissMUCK Cleaning Services (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in England at 47A Harcourt Street, Preston, Lancashire, PR1 7EQ.

We operate the website www.missmuckcleaning.co.uk (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).

We provide professional domestic and commercial cleaning solutions to consumers.

You can contact us by phone at +447724247888 or +447541991777, email at quote@missmuckcleaning.co.uk or by mail to 47A Harcourt Street, Preston, Lancashire, PR1 7EQ, England.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and MissMUCK Cleaning Services, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by quote@missmuckcleaning.co.uk, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.We are MissMUCK Cleaning Services (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in England at 47A Harcourt Street, Preston, Lancashire, PR1 7EQ.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content‘), as well as the trademarks, service marks, and logos contained therein (the ‘Marks‘).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use only.

Subject to your compliance with these Legal Terms, including the ‘PROHIBITED ACTIVITIES‘ section below, we grant you a non-exclusive, non-transferable, revocable licence to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access.

solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: quote@missmuckcleaning.co.uk. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Please review this section and the ‘PROHIBITED ACTIVITIES‘ section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions‘), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material (‘Contributions‘). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

When you post Contributions, you grant us a licence (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicence the licences granted in this section. Our use and distribution may occur in any media formats and through any media channels.

This licence includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

• confirm that you have read and agree with our ‘PROHIBITED ACTIVITIES‘ and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
• to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution
• warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licences to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
• warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the ‘COPYRIGHT INFRINGEMENTS‘ section below.

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

We accept the following forms of payment:

• Cash
• SumUp Bank Payment Link (Visa, Debit, Credit, ApplePay)

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Pound Sterling.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

We offer servive contracts. Each contract will be subject to its own Terms and Conditions, as well as the Terms and Conditions laid out herein.

We do not offer returns or refunds on our services as work is carried out in-person and complete upon leave. If you are not satisfied with our service provided, please contact us.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorised framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘pcms’).
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
• Use a buying agent or purchasing agent to make purchases on the Services.
• Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
• Use the Services to advertise or offer to sell goods and services.
• Sell or otherwise transfer your profile.

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, ‘Contributions’). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
• You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
• You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
• Your Contributions are not false, inaccurate, or misleading.
• Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions do not violate the privacy or publicity rights of any third party.
• Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
• Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
• Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorise sublicences of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This licence will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorise any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organise a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

When you purchase a product on our Site or third party sites and/or apps, we ask for your exclusive consent for us to send you booking and marketing notifications via email or text. These notifications may include a request to review your recent order. If you provide your consent, you will receive a review reminder within 14 days of your scheduled service booking. Your review submission is held in our or third party systems indefinitely until account deletion, and is shown publicly on our website and third party services. Retention of this data is for marketing purposes and ongoing product development. Your review may also be shared to our social channels for marketing purposes, such as Instagram, Facebook, TikTok, X, LinkedIn, Fresha, Google, TrustIndex, and email newsletter. Your full name will be displayed, along with your review, any media submitted, review description, and the reviewed product. You are not required to receive our email review reminders. If you submit a review to our website or via other channels, you may receive further communications from our community, such as their response, upvotes, downvotes, or questions asked by community members regarding the reviewed product. We use CustRev, TrustIndex, Google Reviews, Facebook, Instagram, and Fresha third-party services to deliver our review system services to you and our community. We reserve the right to moderate, alter, amend, or remove any reviews submitted without your prior consent. Please read CustRev’s Terms & Conditions, TrustIndex Terms of Use, Google Terms of Service, Meta Terms of Service, and Fresha’s Terms of Use.

The Services may contain (or you may be sent via the Site) links to other websites (‘Third-Party Websites‘) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (‘Third-Party Content‘). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in United Kingdom and United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in United Kingdom and United States, then through your continued use of the Services, you are transferring your data to United Kingdom and United States, and you expressly consent to have your data transferred to and processed in United Kingdom and United States.

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a ‘Notification’). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

These Legal Terms are governed by and interpreted following the laws of England and Wales, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. MissMUCK Cleaning Services and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Lancashire, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in England, or in the EU country in which you reside.

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a ‘Dispute‘ and collectively, the ‘Disputes‘) brought by either you or us (individually, a ‘Party‘ and collectively, the ‘Parties‘), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Preston, England. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of England.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE six (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

Here at MissMUCK Cleaning Services, we believe in fostering a calming and caring community. In order to meet the collective goals of our community, it is important that all members feel supported and safe. Please ensure you follow all community guidelines. We put trust in our community members to be respectful and kind to each other to foster this ethos.

Be kind and respectful

Let’s build a positive and supportive community together, where everyone feels welcome, safe, and at peace. Please be supportive to one another, respect our unique and individual beliefs and opinions, and build each other up! Try to learn from other’s opinions even (especially) if it goes against your own belief. Remember that our uniqueness is what makes the world exciting and we have so much to learn from every other person on our wonderful planet.

Support the community

The ethos of MissMUCK Cleaning Services is building strong communities, and our online community is not excluded from that. The way we communicate with one another is important to aiding this connection. Please aim to respect others, support them, and offer assistance within your communications. The comments section in the articles, the product review section, and the Q&A section for individual products are areas you can utilise to foster this supportive network. Please be honest and kind.

Be Relevant

The online platform for MissMUCK Cleaning Services is for providing domestic and commercial cleaning solutions to our community to aid the upkeep of their property's environment. Promotion of any other material, products, or services are not relevant to our goal and will be removed. Spamming, unsolicited direct communication, links to external content, posing as Zenday Aromas experts or partners will also be deleted. Further action may also be taken in these instances to protect our community members. Please ensure you stay focussed on meaningful communication.

Be a good person

In line with our ethos, we do not accept any kind of abuse, trolling, or harassment in our community. You should respectfully challenge other member’s ideas, beliefs, and values. Please refrain from using profanity and aggression in your communication. We also do not tolerate any communication which includes illegal, sexualised, or aggressive content. Abuse of any kind will have further action taken to mitigate it.

Respect Other's Work

MissMUCK Cleaning Services spends many hours in delivering the best possible cleaning services for you, including any imagery used in their designs or on their website. Other individuals also have worked hard to the bone in their own works of art, whatever the form. Please respect our rights by refraining from sharing our content without our prior permission and by not copyrighting or attempting to replicate our products or materials. Actions may be taken against you if you violate these principles.

If you have any concerns or queries related to our Community Guidelines, please initially make contact via email at quote@missmuckcleaning.co.uk.

In order to arrange Our services with You, MissMUCK Cleaning Services requires completion of a Service Agreement or Contract for the services We provide. You agree to receive a copy of Our Service Agreement or Contract via text or email, which is sent from a Third Party service, Fresha. You may request that We complete this document on Your behalf, however, You will be provided with a copy of such document via email or text in order for You to confirm. In such instances, if We send You a copy of Your pre-filled Service Agreement or Contract, Your failure to respond does not void Your Contract with Us. Specific terms apply to each individual Service Agreement or Contract, along with the following terms and Our full Terms & Conditions herein and Privacy Policy. These agreements form a contract between MissMUCK Cleaning Services and the aforementioned client named within.

Locations

The location(s) noted within Your agreement is/are agreed. Subject to change as per Your arrangements with Us. Please ensure properties due for service are accessible and fit for work to be conducted, including ensuring any animals are secured on serviceable days. Please provide any additional locations or information We need to know to conduct Our work.

Services

The services outlined within Your agreement are for Our services rendered to You at the Location(s) noted. The scope of services provided is based on the agreed estimated hours outlined in this Contract. However, actual cleaning durations may vary depending on requirements on the day. While We aim to complete all agreed tasks within the estimated timeframe, additional or reduced time may be required to maintain Our service quality. The agreed hours serve as a guideline and are not a strict limitation; You acknowledge that service durations may fluctuate as needed. Please allow Us sufficient time to complete the required work to Our highest standard. If cleaning time is restricted, some tasks may need to be prioritised, which may result in certain duties being postponed to a later visit. Regardless of minor fluctuations in service duration, the agreed contractual rate remains fixed per visit.

We may arrive within 1 hour before or after Our scheduled service time. We reserve the right to amend this contract at any time as We deem necessary. Under such circumstances, the change(s) will be discussed with You prior to the serviceable date.

Terms

By signing Your agreement, You agree to the following in addition to the individual terms outlined within Your agreement and the full Terms & Conditions herein and Privacy Policy.

Allergies

We use Our own products and equipment to conduct Our services. You may supply Your own products or equipment if You so wish. We accept no liability in relation to undisclosed allergies. Therefore, it is Your sole responsibility to inform Us of any known allergies prior and throughout the term of this contract.

Media

We collect media (photos/videos) of the services We conduct in order to build an online portfolio of Our work (before & after content). We promise to collect media in a professional way, which honours Your dignity, privacy, and anonymity. We do not collect any media which involves any persons (other than MissMUCK Cleaning Services employees).

Biohazards

A 10% biohazard fee applies should We be required to work in environments involving the presence of human or animal waste, bodily fluids, or other hazardous materials that is outside of our normal agreed services.

This surcharge accounts for cost of equipment replacement, protective equipment, and specialised handling necessary to maintain health and safety standards.

Payments

We accept Cash or Bank Payment Link ONLY. Payment is required upon services fulfilled daily, unless otherwise agreed. An invoice may be sent for work completed, which must be paid in full by due date.

A 15% late payment fee will apply for any outstanding balances post payment due date. No exceptions.

You agree to contact Us prior to due date to discuss arrangements and avoid late fees. We reserve the right to discontinue services until all payments are made in full.

Any outstanding balances exceeding 7 days incur a daily £5 fee until settled in full. Outstanding balances exceeding 28 days will be passed to legal collection agencies for reimbursement of full costs including fees, which you will be liable to settle in full.

Cancellations & Reschedules

As part of this Contract, You agree to an ongoing service commitment, reserving the scheduled hours allocated to You. We require at least 48 hour notice for any cancellation or rearrangement.

A 30% late cancellation fee of the agreed service rate will apply for less than 48 hours' notice (Domestic). Full charge (100%) of the agreed service will apply for less than 2 hours' notice (Domestic and Commercial). No exceptions.

A 50% holding fee (Commercial) of the agreed service rate will apply to retain the allocated slot. This ensures continued availability and priority scheduling.

Access

Should We arrive but be unable to access Your property or conduct Our work due to aggressive animals or people, dangerous conditions, uncomfortable/inappropriate situations, safety concerns, financial concerns, or due to Your negligence on the agreed serviceable day, We reserve the right to cancel services until the situation is remedied.

Full payment (100%) of services due will be charged if We arrive but cannot access the property or must leave due to unforeseen issues beyond Our control.

Parking

It is Your responsibility to inform Us of any local parking restrictions and to provide valid permits where necessary in order for Us to conduct Our work. If permits/instructions fail, You will be billed separately for the full charge.

Holidays

We do not conduct services during Our holidays, or if We agree to such, services will be subject to an additional hourly fee which We will discuss with You prior to the service day in question. We will contact You to reschedule any clean should it fall within this time.

Termination

This contract is binding for 12 months (unless one-off) from the commencement date unless terminated with appropriate notice.

We require 28 days’ notice (Commercial) or 7 days' notice (Domestic) in writing for early termination. If You wish to terminate the contract, please notify Us via Our contact details.

Failure to provide Us with sufficient notice of termination will be subject to Your full payment for all services scheduled within the 28 day (Commercial) termination period or one full service charge (Domestic).

This contract will automatically renew (unless one-off) under the terms outlined herein, or as per the latest arrangements agreed between You and Us.

Indemnification

We do not accept any liability for damages incurred by the improper installation of any object on Your premises. Examples include, but are not limited to, ill-fitted carpets, broken tiles, insecure shelving, carelessly positioned objects, faulty light fixtures, broken window blinds. You are liable to inform Us of any objects so that We can conduct Our services appropriately and safely.

We agree to retain Your personal and private information only for the sole purpose and length of time necessary to provide Our services to You, including for any lawful purpose, such as retaining transactions and personal information for tax records. Your data is stored securely and kept confidential. We handle Your data in accordance with GDPR and do not share Your data to any third party, unless ordered to do so by law, in order to fulfil Our services for You, or for Our own purposes, such as for marketing.

We agree to respect your privacy and dignity when collecting and sharing media of Our services. We will not capture or share any media of confidential or private information, or photos of household members. Media captured will be of before, during, and after evidence of Our work conducted. No personal information is ever recorded or shared, and We ensure that it remains anonymous for Your safety, security, and dignity. Our media is shared on social platforms for marketing purposes, such as, but not limited to, Facebook, Instagram, X, and Our website.

We agree to treat You and Your premises with the utmost respect and dignity at all times. Please be aware that accidents occur, and it is your responsibility to remove and secure any valuable, antique, irreplaceable, rare, or priceless objects prior to our service day scheduled as Our insurance does not cover these items. We accept no liability for any damage or loss incurred to such items.

You must notify Us in writing within 24 hours of services rendered to report any damage and/or loss You believed to be caused by Us. You must provide photos and details of any damages/loss so We can investigate the matter further. We agree to report any accidental damages to You within 24 hours of occurrence.

We endeavour to provide You with an exceptional service at all times. If You are not satisfied with Our work conducted, You must notify Us within 24 hours of services rendered. We will discuss and schedule a follow-up complimentary spot clean with You to remedy the unsatisfactory area(s). However, this does not apply when any service is unable to be provided during the service day in question due to limited time restraints imposed on Us as discussed prior to contract agreement. You must ensure sufficient daily service duration is allocated in order for Us to conduct all required, prioritised, and agreed cleaning service duties during Our scheduled visit.

This contract will automatically renew (unless one-off) under the terms outlined within your Service Agreement/Contract and herein. Contract renewal will be equal to the period under the current contract unless You notify Us in writing of termination at least 28 days (Commercial) or 7 days (Domestic) prior to the expiration of the current term, or We terminate. You reserve the right to terminate this contract at any time during the term, however, You must provide at least 28 days’ (Commercial) or 7 days' (Domestic) written notice. Failure to notify Us with sufficient notice of termination without good cause will be subject to full payment of services due over the 28 days’ period (Commercial) or one full service charge (Domestic) from date of services ended by You as per this contract or any further agreement between You and Us. We reserve the right to terminate Our services at any time for any reason We deem necessary without prior period of notice. We reserve the right to reschedule services within less than 24 hour notice due to inclement weather or unforeseen events.

Any discount, competition, or promotion (noted henceforth as promotion for clarity) in connection with Our services is subject to change at any time without prior notice. We reserve the right to deny or void any promotion for any reason We deem breaches Our contract. Such promotions will only apply to regular cleans, unless otherwise stated. Any promotion provided to another individual does not automatically allow You the same. Promotions are subject to expiry. We endeavour to uphold Our commitment to promotions agreed, and We will conduct Our services to the same exceptional standards during these promotions.

Restrictions

We do not handle or move heavy objects in order to protect Us from injury and Your belongings from damage. You must remove any heavy objects/furniture to clear areas should You require Us to clean the area in question.

We do not clean animal cages, litter boxes, animal waste or excrement, human waste or excrement, vomit, blood, soiled fabrics, deceased remains, or other biohazard items during our regular cleans. An additional service must be arranged, agreed, and paid for any major biohazard cleaning services to be fulfilled. You are responsible for removing any biohazard material from locations You wish for Us to provide Our regular cleaning services. We reserve the right to refuse service or charge additional service fees should We be required to work in/with biohazard waste environments, or charge for damage/loss of equipment due to such environments.

Cleaning rates, durations, and frequencies are subject to change as the condition of Your premises changes. You must arrange any additional services or hours in advance of the upcoming scheduled service day to ensure We can allocate the additional time, supplies, and/or services and meet Your expectations.

Force Majeure

We shall not be deemed to be in breach of this contract for any delay or failure in performance caused by reasons out of Our reasonable control. This includes, but is not limited to, acts of God or a public enemy; natural calamities; failure of a third party to perform; changes in the laws or regulations; actions of any civil, military or regulatory authority; power outage or other disruptions of communication methods; or any other cause.

While we wouldn’t wish to have to take any further actions, we must advise you that violation of our Terms and Conditions may result in doing so to protect ourselves and our members. The following outlines actions which we can take against you without initially informing you:

• Provide a warning to you.
• Block your account from commenting and booking.
• Delete your account.
• Report your account to relevant authoritiess.
• Take legal action to criminal activity.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

MissMUCK Cleaning Services

quote@missmuckcleaning.co.uk