Privacy Policy

Our website address is: www.missmuckcleaning.co.uk.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to provde you services. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

While you visit our site, we’ll track:

• Location, IP address and browser type: we’ll use this for purposes like providing you support

We’ll also use cookies to keep track while you’re browsing our site.

When you contact us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, phone number, date of birth, gender, and billing information, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store contact information indefinitely for customer support purposes while an open case remains active. This includes your name, email address, and phone numbers.

We will also store comments or reviews, if you choose to leave them.

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processors Woocommerce and Fresha
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Customer support information

• Purpose of collection: to provide assistance with your queries.
• Source of collection: via email, phone, WhatsApp, or other social platform channels.
• Personal Information collected:
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Personal Information collected: name, billing information, shipping address, payment information, email address, phone number, IP address, version of web browser, time zone, cookie information.

When visitors subscribe to our email newsletter, we collect certain personal information to provide services to you and for marketing purposes. Name, email address, phone number, city, interests related to our services, gender, date of birth, address, IP address, device used, version of web browser, time zone, cookie information, and click tracking.

When providing our services to you, we share photos of our services, which could include media of your property's interior, on our social channels, such as but not limited to Facebook, Instagram, X, LinkedIn, Fresha, and email newsletter for marketing purposes. Arranging a service contract with us is subject to agreement to this Privacy Policy and our Terms & Conditions.

If you do not agree to, or wish to opt out of, our services, please contact us to request removal. You can unsubscribe from the newsletter at any time by clicking the ‘Unsubscribe’ link at the bottom of every newsletter email. If you have an account with Us, you can also manage your newsletter subscription preferences within your Account area.

Reviews are handled through third party service providers, namely Google Business Reviews, TrustIndex, Facebook, Instagram, and Fresha.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. View the Gravatar service Privacy Policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you request a password reset, your IP address will be included in the reset email.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Fresha and WordPress to power our online booking system and website. You can read more about how Fresha and WordPress uses your Personal Information here: Fresha Privacy Policy, and WordPress Privacy Policy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you place an order through the Site or subscribe to our newsletter, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

For users that register with Fresha (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. If your arranged services are terminated, we retain previous booking information, including your name, personal information, date, completed documents, and pricing to comply with legal obligations.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
• Our team members have access to this information to help fulfill orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments via cash, PayPal, Apple Pay, Google Pay, SumUp, Fresha, and Stripe. When processing payments, some of your data will be passed to these relevant services, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy, Fresha Privacy Policy, and SumUp Privacy Policy for more details.

Bookings

We use Fresha and SumUp to manage our service bookings. When processing your bookings, some of your data will be passed to these relevant services, including personal information and information required to process or support the booking and payment, such as your name, address, date of birth, the purchase total, and billing information.

Please see the Fresha Privacy Policy and SumUp Privacy Policy for more details.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.